Umx U673C Forum

Support Ads poping up on home screen fix.

Ads pop up without being in a browser. I've installed the same apps on a different phone and carrier and no ads appeared on it would like some help getting rid of them one popped up in the middle of a text see photo.


#1 Brian7k, Sep 18, 2017
I have the same phone and issue, even a factory reset does nothing. Are you rooted possibly?
#2 Dinobrat2000, Nov 15, 2017
Install Adguard from the play store
#3 Dannydet, Nov 15, 2017
I'll try your suggested app, and I'll tell you if it keeps happening.
#4 Dinobrat2000, Nov 16, 2017
Even before installing the app, I noticed an issue. This app only works with certain browsers apparently. It apparently does not work with Google chrome, the browser I use.
#5 Dinobrat2000, Nov 16, 2017
Wrong. I use chrome and it blocks all ads.
#6 Dannydet, Nov 16, 2017
That still wouldn't work. I'm pretty sure those aren't browser ads.
#7 Dinobrat2000, Nov 16, 2017
I think I may be onto something, as I am having the same issue and I deleted the couple of apps I had downloaded to no avail.

Does the ad cover your screen when you go to answer a call or check a text? NOT in a browser?
You can't back out of the ad or pull up home, it just blocks access to everything until you X it out?
Often, the X's to close the ad still download some app or game?

There is no app listed that is obvious, no apps with obvious permissions, either.
But FINALLY I just found what is probably the culprit, by viewing Settings> Data Usage and there it was, ad_surface with almost 600mb of data this month and I don't browse or do much with my phone, mostly text and use for calls when I am out.

When I touch the app, the "APP SETTINGS" button is grayed out and useless.
I can also find it under Settings> Apps> Touch the 3 vertical dots> Show System and there it is. I am able to DISABLE it there.
I can't find it anywhere that I am able to delete it, so disable is all I can do now and I would like to know if anyone can tell me more about this and how to get rid of it for good (and where it came from!).

I am really shocked that searching for ad_surface yields no results.

I am including a couple of screenshots of the app.

Thanks for your help in advance.
#8 Leggedy, Dec 4, 2017
I found this too, before joining this website. It's been disabled, and the ads are still appearing... I know this is a long shot, but what if we were somehow able to remove the app instead of disabling it... Do you think that'd make a difference?
#9 Dinobrat2000, Dec 6, 2017 at 12:59 PM
Dinobrat, that is what I am trying to figure out how to do. However, I did disable mine and I have not had a single ad since! I want it gone for good, but the option just is not there and I need a way to circumvent that.
#10 Leggedy, Dec 7, 2017 at 2:13 AM