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Support Android is updating... and we are stuck!!!

My husband's phone died last night and when he attempted to power it back on it just came up " ANDROID UPGRADING.... STARTING APPS..." It's been stuck on that for about 4.5 hours now. He owns an HTC ONE HK ... He can't do anything with it... Can't hard reboot it or anything... And the battery doesn't come out so we are just stuck.... Can anybody please help....
 

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#1 Amanda Barefoot, Apr 21, 2015