Samsung Galaxy S7 Forum

Grey screen with exclamation point in place of my pictures

About a week ago, I went on a road trip, and when I got home I went to upload and share some of the pictures from said road trip. When I did, my pictures had been replaced with a grey screen with an exclamation point in the middle. I have restarted the phone several times, and occasionally a few of the pictures will appear in the thumbnails but when you click on them, it's back to the grey screen. Today, I went to access a picture and the ENTIRE camera gallery was MISSING. I restarted the phone and now it's back, but wth is up with my phone, and please please how do I fix it?!


#1 CamoGoddess, Jul 17, 2017
You didn't think you accidentally had the lens covered by something when you were taking said road trips pictures?

Or can you see the any part of them you've taken? If so you can you can just open each photo and screen shot the photos.
#2 Phalon4, Jul 17, 2017
The gray screen with the ! Indicates one of several things. The format is unreadable by your existing software, the images are corrupted or there is an OS issue on your phone. The odds are that this can be fixed.

The first thing you need to do is clear your system cache. If you are not sure on how to do that Google it or post here and I will lay out the steps.
The next thing is to goto Settings/Apps and scroll down to Gallery and tap on it. In the window that opens up, tap on storage and then CLEAR DATA and CLEAR CACHE.
Now check Gallery for your pictures.
If they still show up as gray boxes, go to Google play store and download one of the higher-rated picture apps. Try this app to see if it can open your pictures.

Best of luck, and please post if you need additional help or explanations
#3 Snakeyeskm, Jul 17, 2017
Aside from the current issue, may I highly recommend that you have your device to auto sync your photos to the cloud (it will use more data outside of wifi, so be aware of that). You can also set it to sync via wifi also, but that won't be instant when you take the pic ;)

Oh, and also, WELCOME TO AF!! :D :D

Carry on! :D
#4 Mikestony, Jul 17, 2017
Are the pictures on a micro-SD, and is it a new micro-SD?
#5 mikedt, Jul 17, 2017