Motorola Droid RAZR Forum

Support Ringtones and alarm tunes lost

It appears that connecting my RAZR to my laptop via a USB cable makes the choices for ringtone and the wakeup music for Alarm Clock Extreme go away. In the place of whatever choice I made is "unknown file". About the only possible cause that occurs to me is plugging in makes the SD card (with all the tunes) go away until the RAZR is disconnected and regains access to the SD. Thoughts? Comments? Cure?

Added: The notification sound (a "Droid" noise) is not affected by this problem. This is under V4.1.2.


#1 RBEmerson, Jul 11, 2013
I have an added notification on my Bionic and have the same condition that you do.

If the USB connection is set to Mass storage then the PC has exclusive control of the SD and SD-Ext cards and some default tone is inserted when needed on the Bionic side.

If the USB connection is st to Media device then the cards are shared by both the PC and Bionic and the added tone is used on the Bionic side.

In short ... use Media device instead of Mass Storage if it is important to you.

I assume this is the case on the Razr and Razr Maxx also.

... Thom
#2 Thom, Jul 11, 2013
Thanks for idea - I should have thought of this. For the life of me, though, I can't find or remember where this is set.
#3 RBEmerson, Jul 11, 2013
On the Bionic when you connect the USB cable a notification appears on the screen. If you pull it down it gives you the options to set.

... Thom
#4 Thom, Jul 11, 2013
I'll give it a try. I thought I saw a way into this choice independent of plugging in the cable, though.
#5 RBEmerson, Jul 11, 2013
That could be. I do not have the Razr so I can not investigate it. I just reported how to do it on the Bionic.

... Thom
#6 Thom, Jul 11, 2013
I moved my main ringtones and alarm sounds to internal storage to work around this problem. I only use a few so they don't take up much space. I can deal with the ringer being set back to default, but my alarm clock tone is pretty important to me. "DROOOOOOOIIIIID" just isn't going to wake me up. ;-)
#7 MeatLoafT, Jul 12, 2013
Yes I had this second issue also. Added sounds on SD-Ext card ... USB Mass Storage Mode ... not available when connected ... reset to default on disconnect of USB. The solution to the second one is what you point out ... move the added sound files from the SD-Ext to the SD card.

(Since his were not permanently reset I did not mention it.)

... Thom
#8 Thom, Jul 12, 2013
I'll get on that idea like a Bat Out Of Hell. :D
#9 RBEmerson, Jul 12, 2013
Indeed it does do that - that explains where I saw this screen before. Thanks again for the help!
#10 RBEmerson, Jul 12, 2013
I got on the idea of moving ringtones and alarm clock sounds to internal storage and... shot down in flames. /system/media/audio/ringtones (for example) is marked read-only. So what am I missing (and yes, I do have superuser capability)? (I have a nice soft piece of wall marked out for when I start banging my head on said wall...)
#11 RBEmerson, Jul 12, 2013
On the Bionic I put mine in /sdcard/Notifications ... a single .mp3 file.

There is also a /sdcard/Ringtones ... I have added nothing there.

I seem to remember that when you power on the phone it searches for notifications and ringtones and adds them to the various lists. You probably need to power off/power on for the ringtones to be recognized.

Also ... on the sd-ext card you probably have them stored in ... something/Ringtones or ... something/Notifications. You will probably need to change the name. Mine are in /sdcard-ext/tlanet/copy_to_notifications and /sdcard-ext/tlanet/copy_to_ringtones

... Thom
#12 Thom, Jul 13, 2013
Just to confirm, /sdcard-ext is where? Is it internal with a funny name or really on the SD? I've never been clear on this item's true location.
#13 RBEmerson, Jul 13, 2013
It is one of the most confusing things in the Android environment. Different apps use different names for the same thing.

My references were using File Manager ... /sdcard is the internal SD card and /sdcard-ext is the removable SD card.

It is a file structure like Windows has a file structure.

What you need to do is to see if the root of the internal SD card has a Notifications folder and a Ringtones folder. If yes ... copy your mp3 files into the appropriate one. If no ... create the folders with those names in the root and copy your mp3 files into them. Then reload the system.

If you are attempting to do it when not connected to a PC by USB ...
what app are you using?

If you are attempting to do it when connected to a PC by USB ... what USB mode are you using?

... Thom
#14 Thom, Jul 13, 2013
Razr flat-out doesn't work under Jelly Bean. Google "forgot" to test it. I asked VZN for a replacement handset - and the problems have proliferated; amongst them my Razr remembers a ringtone for a shorter period than the half-life of Radon222.
#15 mdeva, Jul 28, 2013
Is the Ringtone stored on the SD-Ext card and are you connecting the Razr to a desktop computer with a USB cable? This will reset the Ringtone every time you make the USB connection.

... Thom
#16 Thom, Jul 28, 2013
The alarm and ringtone issue not withstanding, my RAZR MAXX under V4.1.2 works just fine. With one notable exception. For no obvious reason, I wound up in a boot loop while the phone was set up to operate in the Bahamas. BaTelCo doesn't support a feature called fast dormancy (involved with reducing battery drain). Build.Prop has to be edited to suppress fast dormancy; it's possible this contributed to the crash. Or not. Otherwise, the phone has worked quite well here in the US and in Europe (GSM-land). YMMV
#17 RBEmerson, Jul 29, 2013

You may be on to something, but first I need clarification; given that I believe in a multiverse existense, I need to ask you which universe you are referring to - mine - or Moto's?

In my universe, I have NOT connected the Razr to my computer, but I do occasionally receive notification from Moto's universe that IT believes I have. To wit, when charging in the car, Moto tells me that the USB is being used for data - I forget the exact message (I don't "text" and drive). This (erroneous) indication combined with your initial premise (my ringtones are indeed on my SD), leads me to believe your diagnosis.

I have not verified that the loss-of-ringtone comes immediately after car-charging Moto, but I have now down-loaded my ringtones* in hopes that the problem will be eliminated.


*I realize in the pure interest of science, I shouldn't have downloaded, but rather empirically demonstrated that there is a 1.0 correlation between car-charging and ringtone-loss. But the pragmatist in me says, "Enough's enough!"
#18 mdeva, Jul 29, 2013
1. Create a folder called Ringtones (another called Notifications if you have any) in the root of your non-removable storage, move your Ringtone sound files to it, reboot your phone.

2. Change the folder name on your external SD card to not be Ringtones or Notifications.

3. Go into System settings and you should see your ringtones. Pick the one you want. (There will be duplicates if you didn't do 2.)

I think this will solve the problem.

... Thom
#19 Thom, Jul 29, 2013
Again, thanks.
But again, this is all Jelly Bean. I have thirty such problems which I didn't have prior to the new Operating System being foisted on me.
#20 mdeva, Jul 29, 2013
Oh ... I thought you wanted it to work.

I think if you look around at what's happening with new phones being released you will notice that removable SD cards seem to be phasing out.

... Thom
#21 Thom, Jul 29, 2013
This isn't working.
Itz this crap phone (and this is a replacement).
43 bugs - I won't list them here - or I'll be put in the penalty box again.
#22 mdeva, Aug 2, 2013
From what I've seen when connecting by USB to my desktop ... if Ringtones were on SD-Ext card they were not available and it resets to the default. When the USB is disconnected it continues to use the defaults.

I seems that when the Bionic initially loads it scans the SD and SD-Ext cards looking for folders called Ringtones and Notifications. It then adds all the sound files it finds to its lists.

So ... after you establish those folders on your SD card (and not the SD-Ext card) you have to power off/power on for it to rebuild the lists pointing to the correct files.

I did not design it. I did not implement it. I had ONE notification sound that I REALLY LIKE and of all things it is the iPhone notification sound.

.. Thom
#23 Thom, Aug 2, 2013
Still doesn't work
Lets take a new approach - has anyone experienced an Android that DOES work (by "DOES', let's set a threshhold of, say, 60% functionality). I'm oh-for-eight.
#24 mdeva, Aug 17, 2013
I've waited six weeks - and received ZERO affirmative replies, do it appears nobody has experienced a working Android of any variety - confirming my experience.

Aside from teeny-boppers who, like, love the, like, graphics on, like, all the video games, I guess consensus is Android sucks.
#25 mdeva, Oct 3, 2013