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Issues With Text Messages

Hello everyone, I'm a new user here. I recently got the LG Connect 4G (my first smartphone) about two weeks ago. I like the phone, besides a few issues that I need to resolve. The issue I am asking about here is the text messaging service. I searched the MetroPCS forums and did not see a thread on it, to my surprise.

Often, I receive texts much later than when they are sent to me (on the order of several hours sometimes.) I can tell this because on a couple of occasions, I actually asked the person if they had just sent the message, and they replied that they had hours ago. Also, sometimes, I will receive groups of text messages at the same time, and if multiple people text me, I will receive all of their text messages at the same time (so it is independent of the sender.)

If that wasn't clear, here is an example, using three people.

Person A sends me a text at 5:00, Person B sends me one at 5:22, and Person C sends me three text messages at 5:47. Maybe at 9:17 I will receive five new messages (one from A and B, three from C).

A bad aspect of receiving text messages late is that some will go through as normal and others will be delayed, and conversation can become unintelligible with messages coming out of order and hours past due.

I also get "double" or even higher-order (triple, can't say I've gotten quad or higher) text messages; I will receive a text, then later receive the same text again. This might be after receiving texts after the double text was sent: I might receive message A, then later receive B and C, then get A again. In fact, yesterday was the worst I've seen when I received 14 messages at the same time, and about 11-12 of them were consecutive "double" texts from one person. Not only is this annoying, it can disrupt the flow of conversation (I might be at a loss of understanding for a period of time and if I look back on the conversation it confuses things.)

Another issue is that texts longer than a certain threshold (I am guessing the SMS 160 character limit) get broken up and I don't always receive the entire portion. A message may be long enough to be broken up into three parts and I will only receive one, with the other two coming in potentially hours later. This is incredibly frustrating; the other person might think I have ignored what they said in the later portions, messages get mixed up, I lose information that might be important, etc. This works both ways, too. My long texts that convert to MMS will be cut up, delayed, only partially received until hours later, come in the wrong order, etc.

I finally got a phone (and I wanted it to be a smartphone, I did my research and I heard LG Connect 4G was best at this point, although that might change with the Galaxy S3 and Lightray... whatever...) and I had to get it on MetroPCS (dad was already on Metro and did not want to switch.) Now I'm getting bad text message service and it is thoroughly disappointing. Is there anything I can do to fix this? Oh, by the way, I'm on the $40 plan too.


#1 nsguy1350, Aug 8, 2012
I don't think so I usually get this when i have bad reception and I have a bad reception in my house so this happens to me a lot just know that you aren't alone lol... I think this might also be a metro problem but idk
#2 aaronmy, Aug 8, 2012
sounds like a signal issue to me which is a metro thing and not a connect thing.

i believe the cutoff is 160 characters. after that the text is sent as an MMS and you need to be connected to the internet to send those.
#3 THE W, Aug 8, 2012
I think so too I wonder how volte will handle mms
#4 mike28, Aug 8, 2012
This happens to me. It used to happen so frequently but if you have good reception then you'll receive them when they sent them. I personally use Kik to talk to all my friends now, it's way better. The issue still happens but just not as frequent. I guess all you can do is be at a place where you have good reception,
#5 hYpHyPuRpLe, Aug 8, 2012
What is your signal level?

Sent from my Samsung Admire Running P.U.T.U 2.2
#6 awesomeofsauce, Aug 12, 2012
Hello I'm having problems with my cell phone I have the ZTE phone when I receive my messages I'm receiving them wrong meaning like it's combined with someone else messages - my friend will text me something like(hey what's up are you going to play baseball today) but will receive something like - (Hey are you playing basketball today the basement is full of rabits) and whe we screen shoot our messages two complete different things why is that
#7 DaGreat, Nov 11, 2015
I have this problem and noticed something.
messages will fail to deliver, and then if I am on a phone call for over 50 seconds, suddenly that ALL come in at once. |(My theory is that once a phone connection is made, they (the message in cyberspace) can find your phone, or some other uneducated wild guess like that)

I live in the middle of a large city, (Berkeley downtown) never had this issue before, and am super unhappy about it.
#8 Papamalo, Dec 31, 2015
At first, I saw LG Connect and I thought someone had bumped a thread from 2012.

Anyway, I get a great signal where I live, and I still have issues with text messages.
#9 MyUsernameRox, Jan 5, 2016
I am also having issues with my text, calling Metro Pcs customer service hasn't helped at all.
#10 Noah W, Jan 14, 2016
As am I, kind of annoying!!!! Receiving same text multiple times etc, I deleted cache etc etc and it continues to happen....ughhhh!
#11 MonteK73, Jan 15, 2016
I wonder if clearing cache AND data would work.
#12 MyUsernameRox, Jan 18, 2016
I tried that also, it didn't help much.
#13 MonteK73, Jan 18, 2016
Make sure Auto date and time is checked in settings under "Date and Time". Not a sure fire 100% solution but it sometimes helps. I have had Android phones for 6 years and been on this and several other android forums and this issue comes up all the time. Every carrier. Different phones.

This thread may help:
#14 tube517, Jan 19, 2016 Last edited: Jan 19, 2016
I have problems with text messages as well. For example: yesterday & today my best friend & I are doing a Relay for Life fundraiser. Yesterday at 8:03 AM I sent her a text stating "I'm ready when you are", as plan was 8:30 pick me up from home unless she hears from me sooner. At that time, BOTH of us were in our residences, where both of us even have WiFi connections for our home internet service WITH our phones recognizing our home WiFi. As of 5:00 PM yesterday, she had not received the text. Only thing going on in the area is weather, as up to 30 mph winds before dawn and about 20 mph winds at times with intermitten rain. We both had great call reception and both of us had the 4G showing all day. There are also text messages my husband has never received on his Samsung phone when it has been bright, sunny days with no weather issues at all. It is as though MetroPCS/T-Mobile (as these companies have merged, T-Mobile owns MetroPCS) possibly hasn't updated their cell phone tower stuff in enough time to cause problems such as this. I have no idea otherwise WHY, as it seems not to matter if it is awful weather, perfect weather, or anywhere in between.
#15 Darcie Jones, Apr 8, 2017
With Metro or T-mobile you need to check (and possibly change) the APN settings.

What Samsung phone do you have?
#16 tube517, Apr 8, 2017
I have a kyocera hydrowave which is great phone but the messages are arriving the next day sometimes. I called metropcs costumer service thousand times for this issue. It seems for them to be a device issue with some of the phones they have in the market. I change the APN I reset the phone did everything they asked me to. But the problem comes back after a while. Does anyone has a real solution for this problem or a wry to root this phone?? Thank you in advance
#17 hagc, Jun 10, 2017
What APN would you recommend for the messaging problem??
#18 hagc, Jun 10, 2017

For the APN protocol, I used ipv4/ipv6

You will need to try and even possibly experiment with combinations of above to see what works

Remember to save the new APN setting and reboot the phone before testing. Text yourself pictures to see if it works.
#19 tube517, Jun 12, 2017

I have tried all the combinations I found and even created a new as directed by metro only works for a few days then gone. Could this be a software issue with the messaging app on the Kyocera hydrowave
#20 hagc, Jun 12, 2017
This is am old thread revived.

Each iteration of Android changes things.
#21 dontpanicbobby, Jun 12, 2017
Don't know but stock text messaging apps are usually weak compared to 3rd party apps.

Try Textra. That app works really well for my Metro phones and even when I was on T-Mobile.
#22 tube517, Jun 12, 2017 Last edited: Jun 13, 2017