Samsung Galaxy S4 Forum

Support No sound during calls....anyone else?

Just recently I've had a new issue (2 times) with my Verizon S4. Both times happened when at/leaving work. At times I have no service at work....then when I go outside or move to another area inside where there is service I get no sound when making a call either to another phone or voicemail. It'll show that the call connected with timer counting up but I hear nothing....then after a little bit the call disconnects by itself. While it was acting up I tried calling my cell from a landline & it would ring....I answer it & hear nothing on my cell and on the landline I hear no voice coming from my cell. Then if I restart the device everything works fine. Today when it happened I tried turning on airplane mode then turning it off....didn't help. I had to do another restart then ur worked fine. Anyone else experience this lately?

 

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#1 JaRN99, Jul 9, 2014
Nobody else has experienced this??
 
#2 JaRN99, Jul 25, 2014
If you updated to android 4.4.2 then there's not much that can be done. As that's one of the Android 4.4.2 bugs on the S4. And until Android decides to fix it the only alternative is to swap out your phone for a replacement with your carrier in hopes the issue doesn't follow you.
 
#3 sreum, Jul 28, 2014
That's a very sweeping statement for all the 60 million Samsung Galaxy S4 handsets on the 250+ firmware releases worldwide for Android 4.4.2 that do not have this issue and for whom it is not a known bug. :thinking:
 
#4 ironass, Jul 28, 2014
There are known issues that the companies are admitting to and then there are the ones they aren't. There are headsets that are effected and headsets that aren't.

Go ahead and be a Samsung/Android fanatic, but for those people having the problems give them a break. And stop trolling people that actually invested the time trying to solve the issues unless you have a solution.
 
#5 sreum, Jul 28, 2014
This is not an across the board Android 4.4.2 bug. Otherwise all Android phones worldwide, irrespective of manufacturer and model, would suffer from this.It is not even a Samsung TouchWiz version of Android 4.4.2 bug as it does not affect the overwhelming majority of S4 phones. This is limited to certain carrier branded firmware only.

Certainly not, "trolling". Merely stating the fact that this is not, as you stated, an Android 4.4.2 bug...

It is not down to Android, or Samsung for that matter, to fix carrier firmware.
 
#6 ironass, Jul 28, 2014
I did. Try unchecking "incoming calls" in settings/mydevice/voice control.
 
#7 rdw52, Sep 23, 2014
I'm having this same problem all the sudden just starting yesterday... I had an S4 that I just got the beginning of September and had to send it back for a different issue... just got this one a little over a week ago, and now I have this problem.... I turned off the voice control altogether, so we'll see if that works.... I'll let you know.... meanwhile, I'm open to other suggestions....:)
 
#8 leslie8671, Nov 6, 2014
Interesting. I am having this issue. I can make/receive calls fine, then i'd get a call, and we can't hear each other at all. I have to reboot the phone. I had this happen like two weeks ago, but blamed it on my brother's cheap MetroPCS phone lol

I dont know if this is related, but I've also recently noticed that when i wake up my phone to the lock screen, a microphone icon is in the notification area. It goes away when i unlock the phone. I've never seen this before ever.

My phone is on AT&T
 
#9 pcdebb, Nov 8, 2014
I've read in other forums that this could be linked with the "Go Google" search functions. I've for now turned those off on my phone and to reboot it - works again (for now) - will report back if it lasted ...
 
#10 hobbes_VT, Dec 19, 2014
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.

For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.

My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10

Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.

First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.

Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.

I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.



 
#11 rpsdguy, Mar 1, 2015
To everybody with the no sound when calling or receiving calls I tried everything posted on multiple sights nothing worked but I finally figured it out after days of trying to get to work. Here is what fixed mine I go through AT&T through straight talk I do unloaded magic jack worked great so I knew phone was OK so what I figured out was when I went to contacts when hitting green phone icon it would always want to load AT&T contacts then I would have to cancel before I could see my contacts that I loaded from Gmail so what I did was went to application manager and turned off everything that had AT&T in it restarted m6 phone no issue after that.
 
#12 alivejd, Mar 16, 2015
I'm going to try this as I've tried everything else suggested through various searches across many message boards (disabling Bluetooth, disabling "OK Google", perform factory reset, etc). None have worked. I believe ultimately the problem may be as described by rpsdguy in the post above yours. All of the symptoms he describes mirror mine.

I've had the issue for 5 or 6 months. Originated around the time I got upgrade to v4.4.2. Held out for v5.01 hoping that would resolve the issue. Nope.

I've performed three factory resets and have limited the apps I install, but this only fixes the issue for a couple days. My guess is that I have a faulty SIM card reader as described by rpsdguy. Since my phone is no longer under warranty, I'm now deciding whether to opt for the repair (be without my phone for ~10 days, spend the ~$70) or just buy a new phone.

Good luck to all that have this issue. It is very frustrating!
 
#13 Tozat, May 13, 2015
My daughter had this problem. We went to settings>device>Voice Control and turned the voice control to the off position. Problem was solved. Not sure if the problem was caused by an update or why there was a relation between call function and the voice control but she now has incoming and outgoing audio on phone calls.
Hope this works for someone. I really did not want to replace the SD card reader so I feel lucky.

Maybe not so lucky. Can't explain why it worked, nor can I explain why it stopped working.
 
#14 ratbird, Nov 3, 2015 Last edited: Nov 3, 2015
You can check to ensure sound is working: use Dial pad *#0*# and this should display General Test Mode. Tap on Speaker and it will normally play sound for about 15 seconds. Then Tap Speaker (r) and it should do the same type of test. To get out of Test Mode just tap Return.
This will help determine where your fault lies. Neil.
 
#15 nu2andy, Nov 5, 2015
Interesting function. I tried it and did hear sound come from my receiver, but still have no sound when I make or receive a call. I hear nothing.
 
#16 JNew, Nov 9, 2015
You should hear loud music from both the Tests. Has your phone been taken apart for any reason?
The speakers may not be installed correctly or you have a problem in your Logic board. Neil.
 
#17 nu2andy, Nov 9, 2015
Same issue. Galaxy S4 on t-mobile.

No sound when using on t-mobile's network. I turn on wifi calling and phone works fine.
 
#18 thomaspkelley, Nov 10, 2015
Same thing, started around Nov 18. Galaxy S4 on t-mobile. WiFi calling works. Works with Bluetooth as well...
 
#19 dd99, Nov 20, 2015
As suggested earlier - this may be due to carrier software. I have 2 S4's - 1 has v4.4.2 and the other v5.0.1 and they are not locked to any carriers and don't have sound problems.
 
#20 nu2andy, Nov 20, 2015
Yes could be though they will never admit. Tried reload it with latest from kies, same thing. Looks like a software issues to me.
Got the unlock code for my s4, will try on a different carrier to start with, if not will root and load slimrom, until better suggestions. ..
 
#21 dd99, Nov 20, 2015
I have had this problem for a few months. I am now on my 3rd Verizon Galaxy 4 refurbished replacement phone. Once this happens it never works again. Data and texting still work but no voice at all....
 
#22 nyrmetros, Dec 3, 2015
Well, I gave up. Spoke to Samsung, theyou asked me to clear cache partition, which I already did. Also, asked to boot in safe mode to make sure other apps are not interfere, didn't help.
So, they said I need to mail the phone to a Samsung service center for diagnostic.
Ended up trading it in to T-Mobile for a new S6.
 
#23 dd99, Dec 3, 2015
So this is a known issue with the GS4?
 
#24 nyrmetros, Dec 4, 2015
No this is not a normal issue, chances are he had some sort of hardware problem
 
#25 Gendo420, Dec 4, 2015