Samsung Galaxy S7 Edge Forum

Support S7 Edge Fingerprint Scanner Woes

For some reason, the fingerprint scanner has stopped working on my S7 edge.

Troubleshooting steps I've already attempted:

1) Hard reboot
2) going to application manager under "all programs" There is NO fingerprint app, which according to youtube troubleshooting videos, there should be. It is also not in the disabled list.
3) When I go to settings / lock screen / fingerprint, I get "an error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." This appears despite rebooting.

I have the latest version of Marshmallow that ATT has pushed.

It seems that I'm somehow missing the fingerprint application that runs in the background.

Help!
 

Related:

#1 nbolmer, May 25, 2016
Nobody?
 
#2 nbolmer, May 26, 2016
I've moved to the S7 Edge forum, hopefully someone here will be able to assist.
 
#3 El Presidente, May 26, 2016
Try connecting it to a PC and using the SmartSwitch PC program to do a firmware repair. Remember to back up first though.
 
#4 chanchan05, May 26, 2016
There is no "fingerprint app", the functionality is built into the android system. Sounds like a fault with the sensor to me, so a hardware issue.
 
#5 bIOforger, May 27, 2016
I concur as being a hardware problem, especially given "an error has occurred with the fingerprint sensor".
 
#6 mikedt, May 28, 2016
O.P.
Please tell us the devices state before this issue occurred.
Did you ever spill anything on your Device or drop it...?
If you want help you should be very descriptive.
Best wishes.
 
#7 Richard Park, May 30, 2016
I have had my fingerprint scanner not recognise my thumb print 4 times in the past two days. Anyone else having this random issue?
 
#8 TanyaMac, Jun 27, 2016
To OP
when you state " hard reboot" did you mean "hard reset". If you haven't done a factory hard reset, that might be your next best option.



Have you tried erasing and then reentering your fingerprints?
 
#9 Snakeyeskm, Jun 27, 2016
Thanks for the tip. I've done that tonight. Fingers crossed
 
#10 TanyaMac, Jun 27, 2016
Pun intended? :)
 
#11 bIOforger, Jun 27, 2016
 
#12 TanyaMac, Jul 7, 2016